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Privacy Policy

Effective Date: December 20, 2025

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Harbor Light Craftsmen (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy of our clients, website visitors, and all users of our services. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with applicable laws and best practices. By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

We may collect personal and property-related information to provide and improve our services, including:

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  • Full name

  • Email address

  • Mailing and service addresses

  • Phone number(s)

  • Billing and payment information (handled securely by third-party processors)

  • Property-specific access instructions and service preferences

  • Communications with our team, including emails and service requests

  • IP address, browser type, and website usage data

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We collect this information when you:

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  • Request services or quotes

  • Submit forms through our website

  • Interact with our website or customer support channels

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2. How We Use Your Information

We use the information we collect for purposes including:

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  • Providing and fulfilling renovation and maintenance services

  • Managing service schedules and records

  • Processing payments and maintaining accurate billing

  • Communicating with you about appointments, updates, or service changes

  • Improving the quality, safety, and efficiency of our services

  • Complying with legal obligations and resolving disputes

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We will never use your information for purposes beyond those described without your consent.

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3. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your information only in limited circumstances:

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  • Service Providers: Trusted third-party vendors (e.g., payment processors, scheduling software) may use your information to provide services on our behalf. They are bound by confidentiality agreements.

  • Legal Requirements: We may disclose personal information if required by law, subpoena, or in good faith belief that such action is necessary to comply with legal obligations, protect our rights, or investigate suspected wrongdoing.

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4. Data Security

We implement reasonable technical, administrative, and physical measures to protect your personal information. While no system can be completely secure, we strive to protect your data from unauthorized access, loss, or misuse.

 

5. Your Rights and Choices

You have the right to:

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  • Access the personal information we hold about you

  • Correct or update inaccurate or outdated information

  • Request deletion of your data, subject to legal or contractual obligations

  • Withdraw consent where processing is based on your consent

 

To exercise these rights, contact us at info@harborlightcraftsmen.com.

 

6. Retention of Information

We retain personal information only as long as reasonably necessary to provide services, maintain records, comply with legal obligations, and resolve disputes. Typically, this is for the duration of our business relationship and for at least 7 years afterward.

 

7. Cookies and Website Tracking

Our website uses cookies and tracking technologies to improve user experience, analyze traffic, and enhance functionality. Cookies may be functional (enabling site features) or analytics-based (improving site performance). You may disable cookies in your browser settings, but some site features may not function properly.

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8. Third-Party Websites

Our website may contain links to third-party websites not operated or controlled by us. We are not responsible for the content, privacy practices, or policies of these third parties. We encourage you to review their policies before sharing personal information.

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9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If we discover that we have collected data from a minor, we will promptly delete it.

 

10. Marketing Communications

If you opt-in to marketing communications, we will only send messages with your consent. You may unsubscribe at any time via the link in our emails.

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11. Policy Updates

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acknowledgment and acceptance of the revised policy.

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12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, don't hesitate to get in touch with us at contact@harborlightcraftsmen.com.
 

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