Privacy Policy

Effective Date: June 16, 2025

Harbor Light Craftsmen ("Company," "we," "our," or "us") is committed to protecting the privacy of our clients, website visitors, and all users of our services. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with applicable laws and best practices. By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and property-related information:

Full name
Email address
Mailing and service addresses
Phone number(s)
Billing and payment details (excluding full credit card numbers; these are handled securely by third-party processors)
Property-specific access instructions and service preferences
Communications with our team, including emails and service requests
IP address, browser type, and usage data when visiting our website

We collect this information when you:

Enroll in a membership plan
Contact us for services or inquiries
Submit forms through our website
Interact with our website or customer support channels

2. How We Use Your Information

The information we collect is used for purposes including, but not limited to:

Providing and fulfilling maintenance services
Managing service schedules and records
Processing payments and maintaining accurate billing information
Communicating with you about appointments, updates, or relevant changes
Improving the quality, safety, and efficiency of our services
Complying with legal obligations and resolving disputes

We will never use your information for purposes beyond those described without your consent.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following limited circumstances:

Service Providers: We work with trusted third-party vendors (e.g., payment processors, scheduling software) who assist us in operating our business. These parties are bound by confidentiality agreements and are permitted to use your information solely to provide services on our behalf.
Legal Requirements: We may disclose personal information if required to do so by law, subpoena, or in good faith belief that such action is necessary to (a) comply with legal obligations, (b) protect and defend our rights or property, or (c) prevent or investigate wrongdoing in connection with our services.

4. Data Security

We take appropriate administrative, technical, and physical safeguards to protect your personal information from loss, misuse, or unauthorized access. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

5. Your Rights and Choices

You have the right to:

Access the personal data we hold about you
Request that we correct or update inaccurate or outdated information
Request the deletion of your data, subject to applicable legal and contractual limitations
Withdraw consent where processing is based on your consent

To exercise these rights, contact us at info@harborlightcraftsmen.com.

6. Retention of Information

We retain personal data for as long as reasonably necessary to provide our services, maintain records, comply with legal obligations, and resolve disputes.

7. Cookies and Website Data

Our website may use cookies and tracking technologies to improve user experience, analyze traffic, and enhance functionality. You may disable cookies through your browser settings, but doing so may limit functionality.

8. Third-Party Websites

Our website may contain links to third-party websites not operated or controlled by us. We are not responsible for the content, privacy policies, or practices of these third parties. We encourage you to review their policies before providing any personal information.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will delete it promptly.

10. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services following any changes indicates your acknowledgment and agreement to the revised terms.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us at info@harborlightcraftsmen.com.